#K12PRchat Archive
Tuesday March 7, 2017
8:00 PM EST
BBDaneDell
- Moderator
Mar 7 @ 8:00 PM EST
Welcome our special guest to
#k12prchat
today. The great
@sandycokeley
. If you like to read, there are some very nice things said below.
BBDaneDell
- Moderator
Mar 7 @ 8:00 PM EST
Welcome to
#k12prchat
. Give a big welcome to our special guest
@sandycokeley
from
@scopesurveys
. Also, don't forget to answer Question 0
BBDaneDell
- Moderator
Mar 7 @ 8:00 PM EST
And more awesome IRL too. Which is impressive, cause you are pretty awesome on twitter too.
#k12prchat
sjmenefee
Mar 7 @ 7:51 PM EST
Quick intro... Hi! I'm Sarah-Jane from Texas. I'm a
@tspra
&
@NSPRA
member & I'm taller than I look on Twitter. π
#k12prchat
#nicetomeetyou
Rockshot_Joelle
Mar 7 @ 8:01 PM EST
A0: Improving.
#k12prchat
sjmenefee
Mar 7 @ 8:02 PM EST
A0: Intermediate. π€ (Learning more and more every day. Certainly not an expert.)
#k12prchat
rlatham91
Mar 7 @ 8:02 PM EST
A0: Somewhat.
#k12prchat
TheEimer
Mar 7 @ 8:02 PM EST
A0: Intermediate. Iβve sent a few surveys, but would like to learn how to increase participation & better communicate results
#K12PRchat
shanehaggerty
Mar 7 @ 8:02 PM EST
A0: Shane from
@TollesTech
and my comfort level in one word is: Bigly (or is it Big League?) π€
#k12prchat
In reply to @TollesTech
EdTechMack
Mar 7 @ 8:02 PM EST
A0: Um...one word? Average. I guess.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:02 PM EST
I could always be better at survey design, but I live for the numbers. I like data more cause its what people actually do.
#k12prchat
rlatham91
Mar 7 @ 8:03 PM EST
A0: Somewhat
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:00 PM EST
Welcome to
#k12prchat
. Give a big welcome to our special guest
@sandycokeley
from
@scopesurveys
. Also, don't forget to answer Question 0
BBDaneDell
- Moderator
Mar 7 @ 8:03 PM EST
Arent we all
#k12prchat
In reply to @Rockshot_Joelle
mcronk4875
Mar 7 @ 8:03 PM EST
A0: Competent!
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:03 PM EST
But you are good at fighting crime in the tough streets of Baltimore
#TheWire
#k12prchat
In reply to @sjmenefee
share_goodness_
Mar 7 @ 8:04 PM EST
A0: ehhhhhhh (I can make some pretty cute surveys!)
#k12prchat
AMThublin
Mar 7 @ 8:04 PM EST
A0: AM from
@rcsraiders
here. And, I'd say...behind
#k12prchat
In reply to @rcsraiders
BBDaneDell
- Moderator
Mar 7 @ 8:05 PM EST
Question 1
#k12prchat
delainanicole
Mar 7 @ 8:05 PM EST
A0: Questioning
#K12PRchat
k_beach
Mar 7 @ 8:05 PM EST
A1 Unfortunately: lackluster. I survey and understand importance, but don't feel I have a robust plan.
#k12prchat
shanehaggerty
Mar 7 @ 8:06 PM EST
This is me. I am not survey design expert, but am pretty good at utilizing data for decision-making and adjustments.
#k12prchat
In reply to @BBDaneDell
EdTechMack
Mar 7 @ 8:06 PM EST
My worry is survey fatigue/apathy. Timing. Is. Everything. Well, & order of ?s. And design of ?s. Aaaahhhh!
#k12prchat
In reply to @BBDaneDell
EdTechMack
Mar 7 @ 8:06 PM EST
Ooh -- that's a word I like for me, too!
#k12prchat
In reply to @k_beach
TheEimer
Mar 7 @ 8:06 PM EST
A1: We used Parent/Teacher Voice surveys to plan new websites & see what communication methods are used/preferred in district
#K12PRchat
k_beach
Mar 7 @ 8:06 PM EST
Oops, my last A1 was A0.
#k12prchat
DorreenDembski
Mar 7 @ 8:06 PM EST
A0: welcome
@sandycokeley
Competent is a good word.
#K12prchat
In reply to @sandycokeley
bsnicol2
Mar 7 @ 8:07 PM EST
A0. Brian from Green Bay checking in for
#K12PRchat
- very comfortable with surveys/data from my teaching background. Crucial for
#SchoolPR
BBDaneDell
- Moderator
Mar 7 @ 8:00 PM EST
Welcome to
#k12prchat
. Give a big welcome to our special guest
@sandycokeley
from
@scopesurveys
. Also, don't forget to answer Question 0
Rockshot_Joelle
Mar 7 @ 8:07 PM EST
A1: After 6 months on the job, community satisfaction for school communication was at 84%. I was halftime then, full time now.
#k12prchat
delainanicole
Mar 7 @ 8:07 PM EST
A1: Sometimes they give me a clearer picture of what my focus should be.
#K12PRchat
share_goodness_
Mar 7 @ 8:07 PM EST
A1: data derived from surveys is the best way to research and influence effective change.
#K12PRchat
sjmenefee
Mar 7 @ 8:07 PM EST
A1: To gauge interest in SM platforms. We want to consider if our audience wants to engage before jumping on something new.
#k12prchat
k_beach
Mar 7 @ 8:07 PM EST
A1. Inform what we do (or opt not to do). Comms Audit before I was hired told us that ppl actually recognized/wanted our newsltr
#k12prchat
EdTechMack
Mar 7 @ 8:08 PM EST
A1: Learned ways our staff, parents, & community want to receive information. Waiting on latest audit now!
#k12prchat
sjmenefee
Mar 7 @ 8:08 PM EST
A1: Internal surveys help us measure what staff support is needed for the software and marketing tools we use. βοΈ
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:08 PM EST
Surveys have alerted me of trends and changing behavior/desires. Especially when they are sent out over multiple years.
#k12prchat
TheEimer
Mar 7 @ 8:08 PM EST
A1: We also partnered w/
@BrightBytes
to measure student & staff use of tech in school & at home to support our 1:1 initiative!
#K12PRchat
In reply to @BrightBytes
sjmenefee
Mar 7 @ 8:09 PM EST
A1: We recently redesigned our website based on analytics and website testing surveys. More here:
https://t.co/PfKLHo0fzh
#k12prchat
mcronk4875
Mar 7 @ 8:09 PM EST
A1: We use surveys with staff to gauge satisfaction and areas of improvement. Same with stakeholders when it comes to program.
#k12prchat
rlatham91
Mar 7 @ 8:09 PM EST
A1: We have used surveys to guide our direction and planning based on opinions/thoughts from our parents and community.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:05 PM EST
Question 1
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:09 PM EST
Short surveys are best. Way too many surveys are long and thus at some point the taker isn't thinking about answers
#k12prchat
In reply to @EdTechMack
DorreenDembski
Mar 7 @ 8:09 PM EST
A1: Try to understand the priority issues are important for the folks we want to reach and then think how to best do that
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:10 PM EST
Probably a major reason to do them. They do bring things into focus. They take some guess work out of it.
#k12prchat
delainanicole
Mar 7 @ 8:07 PM EST
A1: Sometimes they give me a clearer picture of what my focus should be.
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:11 PM EST
Don't forget to look at actual analytics and see where behavior doesn't match survey results and find out why.
#k12prchat
sandycokeley
Mar 7 @ 8:11 PM EST
#k12prchat
Data and Surveys should be BFFs - they fulfill both R-Research and E-Evaluation
AMThublin
Mar 7 @ 8:11 PM EST
THISπRIGHTπHERE...just b/c it works for one district doesn't mean it'll work for yours!
#k12prchat
sjmenefee
Mar 7 @ 8:09 PM EST
A1: We recently redesigned our website based on analytics and website testing surveys. More here:
https://t.co/PfKLHo0fzh
#k12prchat
shanehaggerty
Mar 7 @ 8:11 PM EST
A1: Help set direction for re-branding, provide direction in enrollment & retention trends, help set purchasing decisions & more
#k12prchat
AngelaDuitch
Mar 7 @ 8:12 PM EST
A0: apprehensive
#k12prchat
EdTechMack
Mar 7 @ 8:12 PM EST
We have talked about creating a survey calendar -- Need to time how often we survey! Too many from ea dept/bldg/tchr.
#k12prchat
In reply to @BBDaneDell
bsnicol2
Mar 7 @ 8:12 PM EST
A1. Surveys and data light the path we choose and help us see obstacles or shortcuts.
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:05 PM EST
Question 1
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:13 PM EST
Question 2
#k12prchat
mcronk4875
Mar 7 @ 8:13 PM EST
We've also used surveys to provide student choice in instruction, providing instructional options and gathering feedback.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:13 PM EST
I love this imagery. It's true, they shouldn't compete, but be equal partners.
#k12prchat
sandycokeley
Mar 7 @ 8:11 PM EST
#k12prchat
Data and Surveys should be BFFs - they fulfill both R-Research and E-Evaluation
share_goodness_
Mar 7 @ 8:13 PM EST
A2: perhaps school PRs shy away from surveys due to the lack of knowledge on utilizing the data to drive progress.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:13 PM EST
Luckily, you have some people here that can help. Myself included, but
@sandycokeley
really is an expert.
#k12prchat
In reply to @AngelaDuitch, @sandycokeley
delainanicole
Mar 7 @ 8:13 PM EST
Until they bring up even more questions than they answer!
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:10 PM EST
Probably a major reason to do them. They do bring things into focus. They take some guess work out of it.
#k12prchat
delainanicole
Mar 7 @ 8:07 PM EST
A1: Sometimes they give me a clearer picture of what my focus should be.
#K12PRchat
kimtracyprince
Mar 7 @ 8:14 PM EST
.
@BBDaneDell
When you say data, are you referring to the data acquired FROM the survey? Or something else?
#k12prchat
In reply to @BBDaneDell
sjmenefee
Mar 7 @ 8:14 PM EST
A2: It's difficult to know what data is important to focus on & how to extrapolate it. Confession: I got my only C in stats. πβοΈπ£
#k12prchat
mcronk4875
Mar 7 @ 8:14 PM EST
A2: I think it is important if you ask the question, you be willing to do something with the info. Hard to guarantee that!
#k12prchat
EdTechMack
Mar 7 @ 8:14 PM EST
A2: Afraid to get the answers they "don't" want. Aka, fams want texts, not phone calls. Fams want more social, not paper...etc.
#k12prchat
AngelaDuitch
Mar 7 @ 8:14 PM EST
A1: Guides planning and directs the efforts
#k12prchat
Rockshot_Joelle
Mar 7 @ 8:14 PM EST
A2: Afraid they'd have to follow through on things they might not want to. Quick way to lose trust is to not walk the walk.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:14 PM EST
Also, don't forget that you can utilize sampling. Don't have to ask everyone, everytime.
#k12prchat
EdTechMack
Mar 7 @ 8:12 PM EST
We have talked about creating a survey calendar -- Need to time how often we survey! Too many from ea dept/bldg/tchr.
#k12prchat
In reply to @BBDaneDell
EdTechMack
Mar 7 @ 8:15 PM EST
I really want to see them before they send. Chances are, we have already asked that ? before and have data they want.
#k12prchat
In reply to @BBDaneDell
christy_mcgee
Mar 7 @ 8:15 PM EST
#k12prchat
A1, just launched our first districtwide parent survey and can't wait to see results/directing it provides across board.
rlatham91
Mar 7 @ 8:15 PM EST
I agree!
#k12prchat
share_goodness_
Mar 7 @ 8:13 PM EST
A2: perhaps school PRs shy away from surveys due to the lack of knowledge on utilizing the data to drive progress.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:15 PM EST
Something else, like actual analytics on usage. Email open rates etc. It's on thing to say you like something, another to use it.
#k12prchat
kimtracyprince
Mar 7 @ 8:14 PM EST
.
@BBDaneDell
When you say data, are you referring to the data acquired FROM the survey? Or something else?
#k12prchat
In reply to @BBDaneDell
delainanicole
Mar 7 @ 8:16 PM EST
A2: Too many surveys exist. Hard to know if you're asking questions in right way w/out skewing answers. Paralysis by analysis.
#K12PRchat
TheEimer
Mar 7 @ 8:16 PM EST
A2: Finding the right method to distribute surveys to maximize participation across a diverse audience, without spamming
#K12PRchat
Rockshot_Joelle
Mar 7 @ 8:16 PM EST
A2: Also maybe scared it could drive tough/uncomfortable convos with their supers/bosses. Might not be on the same page.
#k12prchat
share_goodness_
Mar 7 @ 8:16 PM EST
I love this. We are working on making adjustments to our
#fsusd
website utilizing survey results to different audiences.
#k12prchat
sjmenefee
Mar 7 @ 8:09 PM EST
A1: We recently redesigned our website based on analytics and website testing surveys. More here:
https://t.co/PfKLHo0fzh
#k12prchat
christy_mcgee
Mar 7 @ 8:16 PM EST
A2, when the results possibly won't match up with what we want to do or the new tool we are eyeing...
#k12prchat
bsnicol2
Mar 7 @ 8:16 PM EST
A2. Surveys+analysis are significant investments. Sharing good news, the dividends. But sometimes the answers are hard to hear.
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:13 PM EST
Question 2
#k12prchat
AngelaDuitch
Mar 7 @ 8:16 PM EST
A2: sometimes the time given does allow all the research truly needed
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:16 PM EST
Communications and Public Relations are not natural partners with Data, but in the bringing the two together there is great value
#k12prchat
delainanicole
Mar 7 @ 8:17 PM EST
A2: Hard to know if the answers you get are really the data you need.
#k12prchat
christy_mcgee
Mar 7 @ 8:17 PM EST
Yes, this is scary! How often, about what, when... to survey???
#k12prchat
delainanicole
Mar 7 @ 8:16 PM EST
A2: Too many surveys exist. Hard to know if you're asking questions in right way w/out skewing answers. Paralysis by analysis.
#K12PRchat
sjohnson8898
Mar 7 @ 8:17 PM EST
A1: I think it is a great preassessment at where need to move in our every area of our school
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:17 PM EST
The world of opportunity, also known as the world of work.
#k12prchat
In reply to @delainanicole
AngelaDuitch
Mar 7 @ 8:18 PM EST
How do you survey to get the most attention in a world of short attention spans?
#k12prchat
judi70
Mar 7 @ 8:18 PM EST
A2:Reason could be lack of support from higher ups.
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:18 PM EST
Perhaps this is an opportunity for some great professional development, right
@NSPRA
?
#k12prchat
In reply to @NSPRA
share_goodness_
Mar 7 @ 8:13 PM EST
A2: perhaps school PRs shy away from surveys due to the lack of knowledge on utilizing the data to drive progress.
#k12prchat
kimtracyprince
Mar 7 @ 8:19 PM EST
A2: How to organize all the surveys sent out from different directions across a whole district?
#k12prchat
sjohnson8898
Mar 7 @ 8:19 PM EST
A2: you have to build a transparent culture,or no one will trust that their voice matters
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:19 PM EST
This is where I think comparing to analytics as much as possible is beneficial. It helps focus to have two points.
#k12prchat
In reply to @delainanicole
delainanicole
Mar 7 @ 8:19 PM EST
A2: Also hard to know if you're getting data from ALL types of community, or just the ones who read email or are on social media?
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:19 PM EST
The answers are sometimes scary, but "No growth in comfort, no comfort in growth."
#k12prchat
bsnicol2
Mar 7 @ 8:16 PM EST
A2. Surveys+analysis are significant investments. Sharing good news, the dividends. But sometimes the answers are hard to hear.
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:13 PM EST
Question 2
#k12prchat
delainanicole
Mar 7 @ 8:20 PM EST
A2: Basically, I don't trust that I know how to do it right.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:21 PM EST
Question 3
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:21 PM EST
Short surveys where possible help a lot. This isn't a standardized test.
#k12prchat
In reply to @AngelaDuitch
christy_mcgee
Mar 7 @ 8:21 PM EST
A2, fear and/or goal around reaching diverse audiences, including naysayers.
#k12prchat
share_goodness_
Mar 7 @ 8:22 PM EST
A3: Wish I knew more about displaying the data to support my work. I'm good at collecting&taking action, less so at reporting it.
#K12PRchat
Rockshot_Joelle
Mar 7 @ 8:22 PM EST
A3: I don't think I've ever had PD on how to do it properly. I've heard from survey companies at conferences, but not PR pros.
#k12prchat
mcronk4875
Mar 7 @ 8:22 PM EST
A3: Writing questions that get great results without leading!
#k12prchat
TheEimer
Mar 7 @ 8:22 PM EST
A3: Which methods of sending surveys get the most participation; how best to format questions to not skew data
#K12PRchat
sandycokeley
Mar 7 @ 8:22 PM EST
#k12prchat
Using data and surveys is like stepping on scaleβ¦less intimidating when u know uβve been following the plan
lesleybruinton
Mar 7 @ 8:23 PM EST
A4. Great tips for increasing participation without being spammy.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:21 PM EST
Question 3
#k12prchat
delainanicole
Mar 7 @ 8:23 PM EST
A3: Um, everything. LOL. How to avoid bias (by how you ask q's and how you distribute). How to analyze.
#K12PRchat
EdTechMack
Mar 7 @ 8:24 PM EST
Survey data is eye-opening. Chances are, change needed -- & realize our parents are not "our parents."π
#2017not1987
#k12prchat
In reply to @AMThublin
rlatham91
Mar 7 @ 8:24 PM EST
Same here!
#k12prchat
Rockshot_Joelle
Mar 7 @ 8:22 PM EST
A3: I don't think I've ever had PD on how to do it properly. I've heard from survey companies at conferences, but not PR pros.
#k12prchat
kimtracyprince
Mar 7 @ 8:24 PM EST
A3: I would definitely benefit from Surveys/Data 101!
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:21 PM EST
Question 3
#k12prchat
AdriJLeon
Mar 7 @ 8:25 PM EST
A2: Time
#k12prchat
delainanicole
Mar 7 @ 8:25 PM EST
So much this.
#K12PRchat
Rockshot_Joelle
Mar 7 @ 8:22 PM EST
A3: I don't think I've ever had PD on how to do it properly. I've heard from survey companies at conferences, but not PR pros.
#k12prchat
share_goodness_
Mar 7 @ 8:25 PM EST
thank you! Looking forward to trying again through that lens!
#k12prchat
In reply to @sandycokeley
AMThublin
Mar 7 @ 8:25 PM EST
So so good!
#k12prchat
In reply to @EdTechMack
ShawnMcKillop
Mar 7 @ 8:26 PM EST
Agreed! & when you know you have a purpose to evaluate a larger communication effort, it's more exciting when u get the results!
#k12prchat
sandycokeley
Mar 7 @ 8:22 PM EST
#k12prchat
Using data and surveys is like stepping on scaleβ¦less intimidating when u know uβve been following the plan
EdTechMack
Mar 7 @ 8:26 PM EST
A3: Need to improve coordination across departments/buildings to avoid barrage of surveys for staff/families & duplicated data.
#k12prchat
sandycokeley
Mar 7 @ 8:26 PM EST
#k12prchat
As with anything, if you are a novice, less is more. Don't take on too much. Make it short and relevant
DorreenDembski
Mar 7 @ 8:26 PM EST
A3
#k12prchat
School PR pros need to know how to publicly report out on results. Preplan that transparency will be expected.
gladiscbAPS
Mar 7 @ 8:27 PM EST
Interested in collecting data to improve practices! How many is too many? How 2 get 2 the best Qs is a challenge
#k12prchat
delainanicole
Mar 7 @ 8:27 PM EST
How much of each demographic is an acceptable amount?
@sandycokeley
#K12PRchat
In reply to @sandycokeley
sandycokeley
Mar 7 @ 8:22 PM EST
Inserting demographic questions helps a bit. Striving for higher participation narrows that concern and validate with qualitative research
lesleybruinton
Mar 7 @ 8:27 PM EST
By partnering w/
@K12Insight
over the past few years, I've learned a lot to build better surveys myself.
#k12prchat
In reply to @kimtracyprince, @K12Insight
bsnicol2
Mar 7 @ 8:27 PM EST
A3. Question construction. Appropriate length. Choosing the right answer format to get actionable data. Driving participation.
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:21 PM EST
Question 3
#k12prchat
ShawnMcKillop
Mar 7 @ 8:28 PM EST
A3: I wish I knew that it's better to stop & evaluate what u've done than jump into the next effort w/o knowing how u're doing
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:28 PM EST
@sandycokeley
If you aren't excited for survey results, then you aren't doing it right or maybe I'm just a nerd.
#k12prchat
In reply to @ShawnMcKillop, @sandycokeley
kimtracyprince
Mar 7 @ 8:28 PM EST
.
@RyanLVUSD
some great ideas and questions about surveys and data here!
#k12prchat
In reply to @RyanLVUSD
sjmenefee
Mar 7 @ 8:28 PM EST
A3: More about writing good quantitative questions for surveys. We often have more qualitative/anecdotal questions. β=π
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:29 PM EST
Question 4
#k12prchat
sjmenefee
Mar 7 @ 8:29 PM EST
A3: I've learned a lot about creating reports, tables & graphs in
@msexcel
, but there's more to learn! Making data work for you...
#k12prchat
In reply to @msexcel
TheEimer
Mar 7 @ 8:29 PM EST
A4:
@BrightBytes
provides βstatistical significanceβ goals; we try for 10% survey response rate from parents, higher for staff
#K12PRchat
In reply to @BrightBytes
EdTechMack
Mar 7 @ 8:29 PM EST
This can be hairy w/ staff survey/data collection. Singletons don't like when results can be narrowed & ID "them."
#k12prchat
In reply to @sandycokeley
BBDaneDell
- Moderator
Mar 7 @ 8:30 PM EST
I usually see after about 50 responses nothing changes. You get more data, but its usually the same
#k12prchat
In reply to @delainanicole, @sandycokeley
Rockshot_Joelle
Mar 7 @ 8:30 PM EST
A4: Wish I knew. Had some Board members that didn't take the data seriously cause it didn't conform to the % they had in mind.
#k12prchat
kimtracyprince
Mar 7 @ 8:30 PM EST
Idk, seems like you're among your own kind here...
#k12prchat
In reply to @BBDaneDell, @ShawnMcKillop, @sandycokeley
BBDaneDell
- Moderator
Mar 7 @ 8:30 PM EST
Does anyone have a data person run multi-variable regressions on their data? That can be eye-opening.
#k12prchat
share_goodness_
Mar 7 @ 8:30 PM EST
A4: we set goals to surpass previous year participation for our annual surveys. Each a loftier goal than last.
#k12prchat
sjmenefee
Mar 7 @ 8:30 PM EST
A4: We do the same/similar survey multiple times over time to track success--it depends on the desired outcomes.
#k12prchat
lesleybruinton
Mar 7 @ 8:30 PM EST
A4. When other stakeholders ask to use my data for THEIR work.
#primaryresearchbecomessecondaryresearch
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:29 PM EST
Question 4
#k12prchat
delainanicole
Mar 7 @ 8:31 PM EST
Yes. Although in at least 1 case the questions we needed in coordinated survey were diluted by other dept. Data wasn't useful.
#K12PRchat
EdTechMack
Mar 7 @ 8:26 PM EST
A3: Need to improve coordination across departments/buildings to avoid barrage of surveys for staff/families & duplicated data.
#k12prchat
sjmenefee
Mar 7 @ 8:32 PM EST
A4: If there's one thing I DID learn in stats it's the sample size doesn't have to be huge! 10-15% of the audience is still good.
#k12prchat
share_goodness_
Mar 7 @ 8:33 PM EST
#K12PRchat
#GOALS
lesleybruinton
Mar 7 @ 8:30 PM EST
A4. When other stakeholders ask to use my data for THEIR work.
#primaryresearchbecomessecondaryresearch
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:29 PM EST
Question 4
#k12prchat
AdriJLeon
Mar 7 @ 8:33 PM EST
A4: It helps to have an objective in mind before you survey
#K12PRchat
ShawnMcKillop
Mar 7 @ 8:35 PM EST
A4: It's good to have clear, measurable objectives. But w/o baseline data, you're just guessing. And guessing is no way to assess
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:35 PM EST
Most of the time, sample size only is there to satisfy senior leadership. If no new information is coming, it big enough.
#k12prchat
sjmenefee
Mar 7 @ 8:32 PM EST
A4: If there's one thing I DID learn in stats it's the sample size doesn't have to be huge! 10-15% of the audience is still good.
#k12prchat
delainanicole
Mar 7 @ 8:35 PM EST
"Regressions" is a word treading into economist territory. Luckily I have a PhD economist hubby to run to. π
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:30 PM EST
Does anyone have a data person run multi-variable regressions on their data? That can be eye-opening.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:35 PM EST
I think it is more important that you have the right sample than the right sample size.
#k12prchat
sjmenefee
Mar 7 @ 8:32 PM EST
A4: If there's one thing I DID learn in stats it's the sample size doesn't have to be huge! 10-15% of the audience is still good.
#k12prchat
lesleybruinton
Mar 7 @ 8:36 PM EST
I'm good with that as an idea. But I don't think it's appropriate to use that 10-15% to define the entire population.
#k12prchat
In reply to @sjmenefee
sandycokeley
Mar 7 @ 8:36 PM EST
#k12prchat
A4: Identifying benchmarks requires consistent measuring across similar organizations
BBDaneDell
- Moderator
Mar 7 @ 8:37 PM EST
Question 5
#k12prchat
lesleybruinton
Mar 7 @ 8:37 PM EST
LOL. Does he freelance?? ππππππ
#k12prchat
In reply to @delainanicole
sandycokeley
Mar 7 @ 8:37 PM EST
#k12prchat
Often say to districts - if 87% of your parents say you do a good job communicating during a crisis, is that good? How do u know
gladiscbAPS
Mar 7 @ 8:37 PM EST
4: Success also involves reporting & using data 2inform decisions. Also building a culture of engaging stakeholders Cont.Improve
#k12prchat
mcronk4875
Mar 7 @ 8:37 PM EST
A4: Depends on survey. For staff we try to get as many responses as possible. For others, enough that we reflect our population.
#k12prchat
lesleybruinton
Mar 7 @ 8:38 PM EST
A5. It's one thing to ask for the data; it's another thing to actually use it!
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:37 PM EST
Question 5
#k12prchat
sjmenefee
Mar 7 @ 8:39 PM EST
A5: One of our comm goals is to increase awareness of who we are/what we do. SM analytics & surveys can add numbers to that.
#k12prchat
Rockshot_Joelle
Mar 7 @ 8:39 PM EST
A5: Just did open enrollment survey and found #2 reason for open enrolling in is better communication. We want OE trending up
#k12prchat
kimtracyprince
Mar 7 @ 8:39 PM EST
My example is:
#ParentEd
attendance is low. We're doing a survey to find out why/how to help increase it. Or is it even desired?
#k12prchat
In reply to @BBDaneDell
BBDaneDell
- Moderator
Mar 7 @ 8:40 PM EST
Ask questions about what parents think about your district and then correlate those items.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:37 PM EST
Question 5
#k12prchat
sandycokeley
Mar 7 @ 8:40 PM EST
#k12prchat
Formula for Margin of Error: N/[1+(N x e2)] N:size of entire survey population e:% margin of error ur seeking in decimal format
sjmenefee
Mar 7 @ 8:40 PM EST
What tools does your team use to collect and report on data? I'm always looking for ways to make it easy to understand.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:41 PM EST
Great example. Either they don't want it, or their is an issue causing low attendance. Perfect usage of a survey
#k12prchat
In reply to @kimtracyprince
sandycokeley
Mar 7 @ 8:42 PM EST
#k12prchat
Sadly, true correlation - proving a relationship exists between one variable and another - often takes time. But worth it.
TheEimer
Mar 7 @ 8:42 PM EST
A5: Start using Google Analytics to determine high-traffic areas of our website & how social media can help promote our site
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:42 PM EST
I know
@evelynmccormack
probably has some thoughts on this.
@piktochart
has been great on reporting of data.
#k12prchat
sjmenefee
Mar 7 @ 8:40 PM EST
What tools does your team use to collect and report on data? I'm always looking for ways to make it easy to understand.
#k12prchat
sandycokeley
Mar 7 @ 8:43 PM EST
#k12prchat
Very simple example of correlating metrics - increased open rates on eblast about Parent U programs/increased attendance
lesleybruinton
Mar 7 @ 8:44 PM EST
Test a variety of graphic depictions (bar, pie, scatter) to determine what makes it easier for you to explain quickly.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:42 PM EST
I know
@evelynmccormack
probably has some thoughts on this.
@piktochart
has been great on reporting of data.
#k12prchat
sjmenefee
Mar 7 @ 8:40 PM EST
What tools does your team use to collect and report on data? I'm always looking for ways to make it easy to understand.
#k12prchat
AdriJLeon
Mar 7 @ 8:44 PM EST
A5: When doing web redesign we survey visitors and look at analytics. Where do they say they're going vs. actually going?
#K12PRchat
sandycokeley
Mar 7 @ 8:44 PM EST
#k12prchat
How do the process measures impact the outcomes measures?
kimtracyprince
Mar 7 @ 8:44 PM EST
Google forms for surveys and reporting too
#k12prchat
In reply to @sjmenefee
sjmenefee
Mar 7 @ 8:44 PM EST
Has anyone looked at
@googleanalytics
' Data Studio? I need to spend a day or two playing with it.
https://t.co/gBVQ1LIbAL
#k12prchat
In reply to @googleanalytics
BBDaneDell
- Moderator
Mar 7 @ 8:45 PM EST
Question 6
#k12prchat
christy_mcgee
Mar 7 @ 8:45 PM EST
#k12prchat
A3: how to write awesome questions.
TheEimer
Mar 7 @ 8:45 PM EST
A6: We use data in trainings to show how we incorporated staff/parent needs; also provided FAQ documents to answer any questions
#K12PRchat
share_goodness_
Mar 7 @ 8:46 PM EST
A6: post &market results! If there is actionable feedback, circle back to communicate the action taken due to their feedback
#K12PRchat
mcronk4875
Mar 7 @ 8:46 PM EST
A6: We share a summary report in our newsletters, letting people know next steps based on results.
#k12prchat
Rockshot_Joelle
Mar 7 @ 8:46 PM EST
A6: Direct email results, put on social, web, print newsletter, newspaper (if appropriate), share w/Board, supt's weekly video.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:46 PM EST
Admittedly, this is one I struggle with. I owe many people survey results.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:45 PM EST
Question 6
#k12prchat
delainanicole
Mar 7 @ 8:47 PM EST
We have a giant Google spreadsheet where we manually pull in numbers from soc media, email newsletters, etc.
#k12prchat
In reply to @sjmenefee
EdTechMack
Mar 7 @ 8:47 PM EST
Collection: Yes to Google Forms! Also use Survey Monkey. Report: graphics in Forms, but not perfect.
#k12prchat
In reply to @kimtracyprince, @sjmenefee
AdriJLeon
Mar 7 @ 8:47 PM EST
Getting more out of SM and web analytics- another great idea for
@NSPRA
#schoolpr
#K12PRchat
In reply to @NSPRA
sjmenefee
Mar 7 @ 8:47 PM EST
Also, there are just a few options with it right now, but
@canva
's new chart options are really handy for simple data visuals.
#k12prchat
lesleybruinton
Mar 7 @ 8:48 PM EST
A6. Transparency is a must. You share it the same ways you requested it.
#k12prchat
In reply to @BBDaneDell
sandycokeley
Mar 7 @ 8:48 PM EST
#k12prchat
A6: Thank them for participating. Review what they told you - good and bad - and what you plan to do about it.
mcronk4875
Mar 7 @ 8:48 PM EST
Best thing I ever heard,local company posts every result of their survey, letting employees mark things off as they are resolved.
#k12prchat
christy_mcgee
Mar 7 @ 8:48 PM EST
A6: our plan w new survey is post results online and report back to our parent acct comt... might do more depending on feedback
#k12prchat
kimtracyprince
Mar 7 @ 8:48 PM EST
I've been on the job for only 5 months so my spreadsheet isn't giant yet, but I do the same thing :)
#k12prchat
In reply to @delainanicole, @sjmenefee
BBDaneDell
- Moderator
Mar 7 @ 8:49 PM EST
Don't forget that the formatting of a survey matters. Make it visually appealing so it doesn't feel so cumbersome.
#k12prchat
EdTechMack
Mar 7 @ 8:47 PM EST
Collection: Yes to Google Forms! Also use Survey Monkey. Report: graphics in Forms, but not perfect.
#k12prchat
In reply to @kimtracyprince, @sjmenefee
sandycokeley
Mar 7 @ 8:49 PM EST
#k12prchat
A6. So many districts I go into I hear...we've done surveys before & never know results. My hubby was in corporate 41 yrs. Same
sjmenefee
Mar 7 @ 8:49 PM EST
A6: Depends. Sometimes it's not necessary to share specific results. We will say if we're doing something based on feedback. π
#k12prchat
AngelaDuitch
Mar 7 @ 8:49 PM EST
A6: Important that participants know you're listening and incorporating suggestions - communication about making changes.
#k12prchat
ShawnMcKillop
Mar 7 @ 8:49 PM EST
Measure social media w analytics & in order of importance: 1.Original posts taging u/# 2. Follow count 3. Likes/RT 4. Impressions
#k12prchat
sandycokeley
Mar 7 @ 8:50 PM EST
#k12prchat
A6: Usually need different levels of reports for different audiences
BBDaneDell
- Moderator
Mar 7 @ 8:50 PM EST
Transparency, while painful at times, usually is the best strategy. That pain can be really bad though.
#k12prchat
mcronk4875
Mar 7 @ 8:48 PM EST
Best thing I ever heard,local company posts every result of their survey, letting employees mark things off as they are resolved.
#k12prchat
AdriJLeon
Mar 7 @ 8:50 PM EST
A6: Share the results after the survey and then remind stakeholders of those results if and when you take action
#K12PRchat
BBDaneDell
- Moderator
Mar 7 @ 8:51 PM EST
You can also give weights to categories of interactions to help you know at a glance how well you are doing.
#k12prchat
ShawnMcKillop
Mar 7 @ 8:49 PM EST
Measure social media w analytics & in order of importance: 1.Original posts taging u/# 2. Follow count 3. Likes/RT 4. Impressions
#k12prchat
delainanicole
Mar 7 @ 8:51 PM EST
IOW, graphic design matters π
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:49 PM EST
Don't forget that the formatting of a survey matters. Make it visually appealing so it doesn't feel so cumbersome.
#k12prchat
EdTechMack
Mar 7 @ 8:47 PM EST
Collection: Yes to Google Forms! Also use Survey Monkey. Report: graphics in Forms, but not perfect.
#k12prchat
In reply to @kimtracyprince, @sjmenefee
lesleybruinton
Mar 7 @ 8:51 PM EST
A6. One thing I enjoy is implementing the feedback and then announcing how you used it to drive decision-making.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:45 PM EST
Question 6
#k12prchat
mcronk4875
Mar 7 @ 8:52 PM EST
@sandycokely
This company points to this as a key factor in being voted a "Best Place to Work".
#k12prchat
In reply to @BBDaneDell
kimtracyprince
Mar 7 @ 8:52 PM EST
Especially when you include a question asking for open-ended commentary! Painful but valuable
#k12prchat
In reply to @BBDaneDell
EdTechMack
Mar 7 @ 8:52 PM EST
Our online staff PD has module on comms. Quiz asks how to improve internal comms. I use/share their ideas in weekly staff news.
#k12prchat
share_goodness_
Mar 7 @ 8:46 PM EST
A6: post &market results! If there is actionable feedback, circle back to communicate the action taken due to their feedback
#K12PRchat
Rockshot_Joelle
Mar 7 @ 8:52 PM EST
I'll say some people are REALLY brutal on survey responses and it can hurt. I'm all for truth, but also tactfulness.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:53 PM EST
Question 7
#k12prchat
sandycokeley
Mar 7 @ 8:53 PM EST
#k12prchat
Keep your results close. When negotiating with a hesitant principal about messaging, helps to have the data to back u.
kimtracyprince
Mar 7 @ 8:53 PM EST
Why this hierarchy?
#k12prchat
To show engagement/brand awareness?
In reply to @ShawnMcKillop
ShawnMcKillop
Mar 7 @ 8:53 PM EST
Yes. Results without context can be misinterpreted and could compromise the integrity of why survey was conducted
#k12prchat
In reply to @sandycokeley
EdTechMack
Mar 7 @ 8:54 PM EST
But don't get stuck on outliers -- painful, yes, but realize it may only be ONE who feels that way.
#k12prchat
In reply to @kimtracyprince, @BBDaneDell
AdriJLeon
Mar 7 @ 8:54 PM EST
A6: It's hard to argue with a data-driven decision
#K12PRchat
sandycokeley
Mar 7 @ 8:54 PM EST
#k12prchat
Q7: Now it's my turn to be the nerd. Can't wait to hear what you all have to say.
lesleybruinton
Mar 7 @ 8:55 PM EST
A7. Did folks show up? Did folks sign up? Did folks did included in the decision?
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:53 PM EST
Question 7
#k12prchat
MandeePuleo
Mar 7 @ 8:55 PM EST
Loving this
#APRRPEP
every week keeping my on task, but sure miss my
#k12prchat
peeps!!
sjmenefee
Mar 7 @ 8:55 PM EST
A7: Community Perception- % neg vs pos. Parent Satisfaction Rating. Overall Customer Understanding of District Communications.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:55 PM EST
It's mattering more and more too. In everything you do, even those boring surveys.
#k12prchat
delainanicole
Mar 7 @ 8:51 PM EST
IOW, graphic design matters π
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:49 PM EST
Don't forget that the formatting of a survey matters. Make it visually appealing so it doesn't feel so cumbersome.
#k12prchat
EdTechMack
Mar 7 @ 8:47 PM EST
Collection: Yes to Google Forms! Also use Survey Monkey. Report: graphics in Forms, but not perfect.
#k12prchat
In reply to @kimtracyprince, @sjmenefee
Rockshot_Joelle
Mar 7 @ 8:55 PM EST
A7: I'd say school culture and climate 3x. I think it drives academic performance, enrollment & everything in between
#k12prchat
ShawnMcKillop
Mar 7 @ 8:56 PM EST
Absolutely right. Social media can be a great measurement but it needs to rooted in engagement and value.
#k12prchat
In reply to @kimtracyprince
lesleybruinton
Mar 7 @ 8:57 PM EST
I would encourage PR pros to use quantification to categorize the qualitative data so that it can be easily digested.
#k12prchat
korinedell
Mar 7 @ 8:57 PM EST
Silly faces for
@BBDaneDell
while he chats away. π
#k12prchat
In reply to @BBDaneDell
kimtracyprince
Mar 7 @ 8:57 PM EST
#favorite
#k12prchat
In reply to @lesleybruinton
AdriJLeon
Mar 7 @ 8:57 PM EST
A7: Were organizational goals accomplished?
#K12PRchat
christy_mcgee
Mar 7 @ 8:57 PM EST
A7: did you pass your ballot initiative? Are parents/community coming into schools or to events? Awareness, attitude, action.
#k12prchat
sjmenefee
Mar 7 @ 8:58 PM EST
Another data tool I want more time to play with is
@tableau
public. Their visuals are so pretty!
#k12prchat
In reply to @tableau
kimtracyprince
Mar 7 @ 8:58 PM EST
A7: For this newbie, when I stop hearing "I didn't know that was happening!" that will be a key indicator of successful comms.
#k12prchat
BBDaneDell
- Moderator
Mar 7 @ 8:59 PM EST
The
#k12prchat
weekly challenge for those who dare to be better.
mcronk4875
Mar 7 @ 8:59 PM EST
A7: Agree with
@christy_mcgee
! Awareness, attitude and action. Do people know, are they supportive & do they engage with you.
#k12prchat
In reply to @christy_mcgee
lesleybruinton
Mar 7 @ 8:59 PM EST
I would like to thank this week's grad school chapters on research for my participation in tonight's
#k12prchat