#RuralEdChat Archive

#RuralEdChat is a chat that focuses on the needs of the rural educator. This chat has been revised by Tammy Neil (@MathNeil), John Martin (@edventures) and Natalee Stotz (@nataleestotz).

Tuesday May 1, 2018
8:30 PM EDT

  • edventures - Moderator May 1 @ 8:30 PM EDT
    Welcome to tonight's IT support edition of #RuralEdChat. We're hoping to get a sense of what supports you have, and what you might need.
  • ajonesmesd May 1 @ 8:30 PM EDT
    We’re ready in Nor Cal #RuralEdChat
  • edventures - Moderator May 1 @ 8:31 PM EDT
    I'm John Martin, Director of the #Interlakes Dept of Innovation & Technology in central NH, and in another life I was a lifeguard and lifeguard instructor. Tonight, I'll be standing watch over our #RuralEdChat pool!
  • TG_Neil - Moderator May 1 @ 8:32 PM EDT
    Good evening, #RuralEdChat I'm so glad to be here.
  • 937Nathan May 1 @ 8:32 PM EDT
    Nate from SW Ohio checking in. #RuralEdChat
  • shirky17 May 1 @ 8:32 PM EDT
    #ruraledchat #ohedchat think schools put too much emphasis on grades??? Ss with a 96.6% "my grade is terrible"
  • edventures - Moderator May 1 @ 8:33 PM EDT
    Tell us a bit about yourself and your favorite swimming hole while we wait for the rest of our buddies to jump on in to #RuralEdChat.
  • edventures - Moderator May 1 @ 8:33 PM EDT
    Hey, that's a Piper isn't it? #RuralEdChat
    In reply to @ajonesmesd
  • edventures - Moderator May 1 @ 8:34 PM EDT
    This past summer my district ran a competency education camp for our teachers and I dressed the part of a lifeguard while my dept provided tech support for our teachers & guest speakers. It got me wondering what others' IT experiences were like in their district. #RuralEdChat
  • edventures - Moderator May 1 @ 8:34 PM EDT
    I have a bunch of favorite swimming memories but one of my favs is night diving off of the pier in Pensacola, FL when I was in the Navy. #RuralEdChat
  • edventures - Moderator May 1 @ 8:35 PM EDT
    We'll dive into tonight's #RuralEdChat questions in just a few minutes.
  • TG_Neil - Moderator May 1 @ 8:37 PM EDT
    I don't have a favorite swimming hole. I'm not a great swimmer. However, I can sit on a dock and feed fish all day long. #RuralEdChat
  • edventures - Moderator May 1 @ 8:37 PM EDT
    There is a lot to be said for engaged learning when it is relevant, authentic, and meaningful! #RuralEdChat
    In reply to @ajonesmesd
  • edventures - Moderator May 1 @ 8:39 PM EDT
    Ok #RuralEdChat, take a deep breath and jump into this easy question: What does the IT structure look like in your district? Who provides it, how many are available to you, and is it in your building or off site?
  • edventures - Moderator May 1 @ 8:40 PM EDT
    #RuralEdChat A1: In my district, my office is in the high school although we have another HelpDesk in our elementary school. One much smaller school gets attention as needed. There are six of us this year but we'll lose one tech next fall.
  • TG_Neil - Moderator May 1 @ 8:40 PM EDT
    We have a central IT Office. Several schools share a local IT person. If there's a big issue, they share the load. They work very hard to keep everything working. #RuralEdChat
  • ajonesmesd May 1 @ 8:41 PM EDT
    We are fortunate to have @jmcclellanmesd at our school and share her passion of technology with us. She keeps us up to date and learning all the time. Also have the county in once a week to support us. #RuralEdChat
  • 937Nathan May 1 @ 8:41 PM EDT
    A1: We are fortunate to have an “IT Guy” in House with centralized servers connected out to SWOCA (Southwest Ohio Computer Assoc.). #RuralEdChat
    • edventures - Moderator May 1 @ 8:39 PM EDT
      Ok #RuralEdChat, take a deep breath and jump into this easy question: What does the IT structure look like in your district? Who provides it, how many are available to you, and is it in your building or off site?
  • edventures - Moderator May 1 @ 8:42 PM EDT
    #RuralEdChat A1 cont'd: Besides myself, our team consists of my network/systems admin, my database admin, my lead tech, and two tech integrators. We are lucky to have these resources, many schools in our area do not.
  • JimWill73247659 May 1 @ 8:42 PM EDT
    I'm currently working in IT at the University I'm getting my teaching certificate in! We have a central building/department with one support agent in each department, and a team of about 5-10 who help in general and 3-4 specialized experts. #RuralEdChat
  • edventures - Moderator May 1 @ 8:43 PM EDT
    Sounds a lot like my experience at @PlymouthState when I ran the HelpDesk. Terrific learning experience there! #RuralEdChat
    In reply to @JimWill73247659, @PlymouthState
  • JimWill73247659 May 1 @ 8:45 PM EDT
    I'm at the University of Wyoming here, and we've got a wonderful team! We also have a group of four instructional designers to help with course creation. #RuralEdChat
    In reply to @edventures, @PlymouthState
  • edventures - Moderator May 1 @ 8:45 PM EDT
    #RuralEdChat Q2: How does your IT dept support you now? What services do they provide to your school? What do you have to do on your own?
  • TG_Neil - Moderator May 1 @ 8:47 PM EDT
    A2: My IT department responds pretty quickly. They primarily work on hardware issues. I try to troubleshoot as much as possible to make sure their time is used wisely. #RuralEdChat
  • edventures - Moderator May 1 @ 8:47 PM EDT
    #RuralEdChat A2: Our dept maintains our district servers, network, desktops/laptops/chromebooks, as well as providing support for the various apps used in district. We also provide tech support and training to our staff & students.
  • edventures - Moderator May 1 @ 8:47 PM EDT
    #RuralEdChat Q2b - How much access do you have to fix your computer problems on your own?
  • edventures - Moderator May 1 @ 8:49 PM EDT
    #RuralEdChat A2 cont'd: We also manage phone systems, video security systems, classroom technology, our school websites, and our Google Suite.
  • JimWill73247659 May 1 @ 8:49 PM EDT
    A2: We have weekly design sessions and answer questions as they come up, but design is left entirely up to the instructors. We support 8-4 during the day and are very enthusiastic to help when teachers run into trouble! #RuralEdChat
  • TG_Neil - Moderator May 1 @ 8:49 PM EDT
    A2b: There are certain things I can fix. I don't have access to update or install software. I understand their need to keep our network running so I don't complain (too much). #RuralEdChat
  • 937Nathan May 1 @ 8:49 PM EDT
    A2: Our IT dept of one is excellent at getting things taken care of ASAP. As a techie myself (MS in ED Tech), I try to take care of issues before reaching out to him. #RuralEdChat
  • ajonesmesd May 1 @ 8:50 PM EDT
    A2 it helps with a lot of what I call “backroom”, working with the server, stuff I don’t even pretend to comprehend. We do a lot of our own trouble shooting first (we only get them once a week). In other words I know how to “turn it off and turn it back on again” #RuralEdChat
  • TG_Neil - Moderator May 1 @ 8:51 PM EDT
    Same here. They know if I have an issue, its not just that I need to restart my computer. LOL #RuralEdChat
    In reply to @937Nathan
  • edventures - Moderator May 1 @ 8:51 PM EDT
    That's 90% of the battle right there! #OnOff #RuralEdChat
    In reply to @ajonesmesd
  • 937Nathan May 1 @ 8:51 PM EDT
    A2b: Prior to this year, extensive access. Due to security issues, restrictive measures were put in place. #RuralEdChat
  • edventures - Moderator May 1 @ 8:52 PM EDT
    #RuralEdChat - This one might be too sensitive so don't answer if you don't wish to: When you ask a question is their first response, "Yes, sure!", "No way", or "Maybe, let's talk"?
  • edventures - Moderator May 1 @ 8:53 PM EDT
    Sorry to hear that. That is a tough line to draw as it always seems to keep moving. #RuralEdChat
    In reply to @937Nathan
  • 937Nathan May 1 @ 8:54 PM EDT
    Definitely want additional info - and will show quickly. #RuralEdChat
    • edventures - Moderator May 1 @ 8:52 PM EDT
      #RuralEdChat - This one might be too sensitive so don't answer if you don't wish to: When you ask a question is their first response, "Yes, sure!", "No way", or "Maybe, let's talk"?
  • IT_guy8706 May 1 @ 8:54 PM EDT
    A2: 100% 😜 Network admin #RuralEdChat
    In reply to @edventures
  • TG_Neil - Moderator May 1 @ 8:55 PM EDT
    Generally, they are supportive. I've built a good working relationship with the department. #RuralEdChat
    • edventures - Moderator May 1 @ 8:52 PM EDT
      #RuralEdChat - This one might be too sensitive so don't answer if you don't wish to: When you ask a question is their first response, "Yes, sure!", "No way", or "Maybe, let's talk"?
  • edventures - Moderator May 1 @ 8:55 PM EDT
    True that Garrett! How is life out in Kansas my friend? #RuralEdChat
    In reply to @IT_guy8706
  • SHuggins67 May 1 @ 8:55 PM EDT
    I'm the tech teacher for my school, so I have some admin rights & an in/trust with the district IT guy. Like many people, it's more software/app related troubleshooting while the district IT guy takes care of hardware beyond jiggling cords. #ruraledchat
    In reply to @edventures
  • IT_guy8706 May 1 @ 8:55 PM EDT
    A3: All three! We have daily morning meetings to talk and get what needs to be done discussed. Door always open policy! I have a rockstar team and boss @bthompson92 #RuralEdChat
    In reply to @edventures, @bthompson92
  • edventures - Moderator May 1 @ 8:56 PM EDT
    #RuralEdChat - I ask this question only because I've worked with some edu-minded folks, and some very command & control oriented folks and I'm curious what others experience.
  • JimWill73247659 May 1 @ 8:56 PM EDT
    Always gather more info! We always take feedback and do everything we can- though sometimes it's not as much as we'd like :) #RuralEdChat
    In reply to @edventures
  • IT_guy8706 May 1 @ 8:56 PM EDT
    It’s windy today! Severe weather in the area! How is life for you my friend?! #RuralEdChat
    In reply to @edventures
  • EduGladiators May 1 @ 8:57 PM EDT
    SATURDAY...NEW month! NEW #EduGladiators series - 🍎Teaching & Learning w/ @teresagross625 lead 💻 Student Blogging convo! #@ndaryELA #5thchat #ctedu #divergEd #EdSurgeChat #EmpowerMe #espechat #K12PRchat #nced #njed #NJLibchat #NSDAchat #pln365 #scichat #RuralEdChat #sdedchat
  • edventures - Moderator May 1 @ 8:57 PM EDT
    A good team makes all the difference in the world! #RuralEdChat
    In reply to @IT_guy8706, @bthompson92
  • ajonesmesd May 1 @ 8:58 PM EDT
    It never fails the day I wear a skirt I’m climbing under computers trying to locate the loose cord!! Thank goodness for wireless chrome books #RuralEdChat
    In reply to @SHuggins67, @edventures
  • SHuggins67 May 1 @ 8:58 PM EDT
    I'm the person they send to stuff like the training workshops for the software for state testing. Then I'm available to help with troubleshooting during state testing, which mainly involves rebooting people's computers or Ctrl+ F keyword searching the online manuals. #ruraledchat
    In reply to @edventures
  • edventures - Moderator May 1 @ 8:58 PM EDT
    Yikes, not good out there! Much better here finally. It's not snowing! #RuralEdChat
    In reply to @IT_guy8706
  • SHuggins67 May 1 @ 8:59 PM EDT
    That's also when you find the spider webs and other questionable stuff. #ruraledchat
    In reply to @ajonesmesd, @edventures
  • edventures - Moderator May 1 @ 8:59 PM EDT
    Yes, that sounds quite familiar! But don't tell anyone about the magic Google, it's great job security! ;) #RuralEdChat
    In reply to @SHuggins67
  • JimWill73247659 May 1 @ 8:59 PM EDT
    Ctrl+F is a huge part of tech support for us too - there's always something we've never seen before! #RuralEdChat
    In reply to @SHuggins67, @edventures
  • edventures - Moderator May 1 @ 9:00 PM EDT
    #RuralEdChat Q3: What are some things you need from your IT department that would make your life or your learners' lives better?
  • edventures - Moderator May 1 @ 9:00 PM EDT
    Ha! I don't quite have that problem, but I do tend to dress down a bit more than I probably ought to. #RuralEdChat
    In reply to @ajonesmesd, @SHuggins67
  • 937Nathan May 1 @ 9:01 PM EDT
    A3: One to one would be beneficial but that is not all in their hands. They have been trying to get us there. #RuralEdChat
  • TG_Neil - Moderator May 1 @ 9:02 PM EDT
    A3: I would love a list of apps that are available across my district. I would love to know what's already been opened/approved for other educators. That way I could explore what we already have and may find solutions to problems I didn't know I had. #RuralEdChat
  • edventures - Moderator May 1 @ 9:02 PM EDT
    Bonus #RuralEdChat question: What is your favorite school IT story?
  • edventures - Moderator May 1 @ 9:02 PM EDT
    I love that idea! I'm going to work on that one in my district! #RuralEdChat
    In reply to @TG_Neil
  • TG_Neil - Moderator May 1 @ 9:03 PM EDT
    Every story that ends with students being empowered to go beyond the lesson plan. :-) #RuralEdChat
  • edventures - Moderator May 1 @ 9:03 PM EDT
    Amen sister! #RuralEdChat
    In reply to @TG_Neil
  • IT_guy8706 May 1 @ 9:03 PM EDT
    A3: Easy! More money in the budget! #RuralEdChat
    In reply to @edventures
  • TG_Neil - Moderator May 1 @ 9:04 PM EDT
    With teachers requesting access to things they find, a common list would make it so much easier. If someone has already found a great app/site, I would love to know about it. #RuralEdChat
    In reply to @edventures
  • SHuggins67 May 1 @ 9:04 PM EDT
    Our profession strikes me as being unbalanced in its techiness despite the era, the proliferation of edtech products and possibilities and also the proliferation and virtual loudness of edtech gurus. #ruraledchat
    In reply to @edventures
  • 937Nathan May 1 @ 9:05 PM EDT
    Yes! To experience the real-world power of education! #RuralEdChat
  • JimWill73247659 May 1 @ 9:05 PM EDT
    A3: We hear complexity as a common problem. Teachers seem to love canvas but are intimidated by it at first. #RuralEdChat
  • IT_guy8706 May 1 @ 9:05 PM EDT
    A4: Winning a $3000 dollar grant to use for our department on my first grant I had ever written! #RuralEdChat
    In reply to @edventures
  • edventures - Moderator May 1 @ 9:05 PM EDT
    #RuralEdChat - Fav IT story is when I was able to reach out to my old uni to take their surplus computers off their hands and put them into my school b/c we didn't have enough. Win-win!
  • edventures - Moderator May 1 @ 9:06 PM EDT
    Sweet! What did the grant go toward? #RuralEdChat
    In reply to @IT_guy8706
  • SHuggins67 May 1 @ 9:06 PM EDT
    Plenty of teachers wanted printed materials and are still thinking about dipping their toes into Powerpoints and SMARTboards one day. Then there are the ones who are openly hostile to tech. I'm developing a bad habit of doing this, but... maybe another good #ruraledchat?
    In reply to @edventures
  • TG_Neil - Moderator May 1 @ 9:07 PM EDT
    Actually, my favorite IT story involves being the Tech Comm chairperson when a former school was retrofitted with the internet. I loved the spark it provided. #RuralEdChat
  • IT_guy8706 May 1 @ 9:08 PM EDT
    A double robotics robot! At the time we had a student who was going to be out possibly long term with an illness. Wanted a remote way for student to be in class and learn. #RuralEdChat
    In reply to @edventures
  • SHuggins67 May 1 @ 9:08 PM EDT
    I'm a t-shirt, hoodie, and jeans girl. One of the benefits of working in a relaxed and rural small-town school in #NoCal surrounded by wine and weed. #ruraledchat
    In reply to @edventures, @ajonesmesd
  • 937Nathan May 1 @ 9:09 PM EDT
    The powerful moment experienced as students use Google apps on their Chromebooks, working on their Stats capstone project, when they realize the real power is not in the math or the technology but in the human connection/interaction! #RuralEdChat
  • edventures - Moderator May 1 @ 9:10 PM EDT
    #RuralEdChat Q4: Does your IT department focus just on technical issues or do they also cross over into academic support?
  • edventures - Moderator May 1 @ 9:10 PM EDT
    This is the real gold in technology integration. #RuralEdChat
    • 937Nathan May 1 @ 9:09 PM EDT
      The powerful moment experienced as students use Google apps on their Chromebooks, working on their Stats capstone project, when they realize the real power is not in the math or the technology but in the human connection/interaction! #RuralEdChat
  • edventures - Moderator May 1 @ 9:11 PM EDT
    True, we have been having tough conversations about the responsible use of district funds when folks don't use the tech they ask for. #RuralEdChat
    In reply to @DougTimm34, @TG_Neil
  • SHuggins67 May 1 @ 9:11 PM EDT
    Have we had the edtech benefit debate yet? How 2 evaluate edtech? Have we talked about the difficulty of updating our existing edworkforce re: tech within the limits of the often pale versions of PD foisted upon teachers? Have we talked about tech in teacher prep?#ruraledchat
    In reply to @edventures
  • DougTimm34 May 1 @ 9:12 PM EDT
    Q4: Doug from DE. Ours crossed over about 4 years ago. It has been a great conversion. They may not “discover” all the new stuff, but they understand it to make it work. #RuralEdChat
  • TG_Neil - Moderator May 1 @ 9:12 PM EDT
    Yes, I agree. Why are we buying site licenses when just a few teachers truly integrate the site/app into their learning. Let's be responsible on both sides of that issue. #RuralEdChat
    In reply to @edventures, @DougTimm34
  • 937Nathan May 1 @ 9:13 PM EDT
    A4: They are really good at diving in to see what truly supports teachers and the learners from an academic perspective. #RuralEdChat
  • edventures - Moderator May 1 @ 9:13 PM EDT
    No we haven't but that might make an very interesting #RuralEdChat topic.
    In reply to @SHuggins67
  • TG_Neil - Moderator May 1 @ 9:14 PM EDT
    A4: They are primarily hardware. There are so few of them. That's one reason I became a Google Cert. Trainer, so I could help ease their load. #RuralEdChat
  • DougTimm34 May 1 @ 9:14 PM EDT
    This is an ongoing monitoring issue for me. #ruraledchat Not a gotcha, but if you’re not using it just let me know. Trying to move to “al la carte” style for staff. Use and I will pay for what you are comfortable with.
    In reply to @edventures, @TG_Neil
  • SHuggins67 May 1 @ 9:14 PM EDT
    Related controversial topic: management of teachers. I came from a corporate background, so there is a great opportunity for compare-and-contrast for me as I navigate the educational profession. We educators also attract a lot of outside criticism based on our model. #ruraledchat
    In reply to @edventures
  • JimWill73247659 May 1 @ 9:14 PM EDT
    A4: they're separate here. I'd like to see more crossover though, especially since our it department has several former students working in it who could share great tips with teachers. #RuralEdChat
  • edventures - Moderator May 1 @ 9:14 PM EDT
    Makes sense and I like the "not a gotcha" since most will clam up if they think it will reflect poorly on them. #RuralEdChat
    In reply to @DougTimm34, @TG_Neil
  • SHuggins67 May 1 @ 9:15 PM EDT
    My point exactly. And I have to stop doing that. ;-) I'm still planning on doing the recruiting/retraining/retaining #ruraledchat one day.
    In reply to @edventures
  • TG_Neil - Moderator May 1 @ 9:15 PM EDT
    Perfect. Definitely not a gotcha kind of thing. Let's be responsible and honest about what we truly need. #RuralEdChat
    In reply to @DougTimm34, @edventures
  • heatherloy May 1 @ 9:16 PM EDT
    #RuralEdChat stop blocking all things Google from students. They need to learn more than Office365/Bing to compete ‘in the real world’.
    In reply to @edventures
  • DougTimm34 May 1 @ 9:16 PM EDT
    This gotcha creates using it irresponsibly in moments it makes no sense. Let’s just be honest. #ruraledchat ps. On most I can see manager dashboard anyways... so I know;)
    In reply to @edventures, @TG_Neil
  • edventures - Moderator May 1 @ 9:17 PM EDT
    That happens? #RuralEdChat
    In reply to @heatherloy
  • edventures - Moderator May 1 @ 9:18 PM EDT
    #RuralEdChat Q5 - If you could change one thing about your IT team, it would be:
  • SHuggins67 May 1 @ 9:19 PM EDT
    Good idea. Our county office of ed has a software/app shared spreadsheet, if memory serves, and I sometimes pick them up at edtech trainings. I also get a lot from edtech gurus like Alice Wheeler and Eric Curts. #ruraledchat Looking at you @mrsJennaRodgers
    In reply to @TG_Neil, @edventures, @mrsJennaRodgers
  • DougTimm34 May 1 @ 9:19 PM EDT
    I love your point about outrunning. Never thought about it that way. You could so outrun them, you lost any ability to connect. Thanks for that reminder! #ruraledchat
    In reply to @SHuggins67, @edventures
  • edventures - Moderator May 1 @ 9:20 PM EDT
    #RuralEdChat Q5b: If you're in IT, if you could change one thing about your teachers/students and their tech, what would that be?
  • SHuggins67 May 1 @ 9:21 PM EDT
    I've had some good convos with our IT guy along these lines. For example, we had Renaissance Place STAR/AR Reading & I was a squeaky wheel until we got the corresponding Math program in the suite. Then found it was a ghetto version of the free Khan Academy Math. #ruraledchat
    In reply to @edventures, @DougTimm34, @TG_Neil
  • DougTimm34 May 1 @ 9:22 PM EDT
    Q5: I love my IT team especially @Phil_Smallwood He is always up to hear my craziness and often will talk me off the ledge and make it make sense. #ruraledchat
  • edventures - Moderator May 1 @ 9:22 PM EDT
    I have a couple of those too! We promise each other not to get up on the ledge at the same time! #RuralEdChat
    In reply to @DougTimm34, @Phil_Smallwood
  • SHuggins67 May 1 @ 9:22 PM EDT
    Sometimes people need to put on their big boy and big girl pants. Sometimes it pays off further down the line in credibility/credit/grace/big picture. #ruraledchat
    In reply to @DougTimm34, @edventures, @TG_Neil
  • TG_Neil - Moderator May 1 @ 9:23 PM EDT
    A5: I would love for them to have more time to train/support integration of tech. #RuralEdChat
  • DougTimm34 May 1 @ 9:24 PM EDT
    Time is more valuable than money... Can tech solve that? Haha! #ruraledchat
    In reply to @TG_Neil
  • edventures - Moderator May 1 @ 9:25 PM EDT
    I have a favor to ask of you my #RuralEdChat family. Tomorrow, thank your teacher (if you're in IT) or your IT team (if you're a teacher), then go out and do something awesome for your learning community!
  • SHuggins67 May 1 @ 9:25 PM EDT
    Sometimes. Autograding on Google Forms, baaaaby! ;-) But not enough. Never ever ever enough. #timedeficit #ruraledchat
    In reply to @DougTimm34, @TG_Neil
  • edventures - Moderator May 1 @ 9:25 PM EDT
    Time, time, time - Hermione could really market a time turner to us in education! #RuralEdChat
    In reply to @TG_Neil
  • JimWill73247659 May 1 @ 9:25 PM EDT
    A5: Sometimes communication isn't perfect. The different it departments could talk more and it would be a lot smoother. 5b: I'd love to see more integration of tech in the class. Getting everyone on board is tough and some never want to give it a shot. #RuralEdChat
  • DougTimm34 May 1 @ 9:27 PM EDT
    Welcome to twitter Jim. #ruraledchat
    In reply to @JimWill73247659
  • DougTimm34 May 1 @ 9:27 PM EDT
    It was short, but sweet! Thanks #ruraledchat
  • JimWill73247659 May 1 @ 9:28 PM EDT
    Thanks! It's cool to be here (finally). #RuralEdChat
    In reply to @DougTimm34
  • edventures - Moderator May 1 @ 9:28 PM EDT
    Thank you to all who dove in to the #RuralEdChat waters with us tonight. Keep scanning the water, you never know when someone might need your help!